Greg Lawes - Director
Greg formed National Mercantile in 2001 after a long career in corporate finance working for two major Australian banks. Greg has gained considerable knowledge of corporate finance and understanding of the needs of businesses over 30 years, many of which were spent as a departmental head and senior branch manager. The experience gained during Greg’s banking career has been extremely beneficial with his transition to heading up a successful client focussed debt collection company. Greg’s philosophy of building and maintaining beneficial client relationships has been a major focus in the ongoing success of National Mercantile over the past 5 years.
David Lawes - Chief Executive Officer
David has an educational background in Accounting, Marketing & Entrepreneurship and has had over 15 year’s experience working in the debt collection industry. David began his career in debt collection working for a small boutique agency that was later acquired by one of Australia’s biggest debt collection agencies. David started as an account manager handling debts in various industries including telecommunications, manufacturing and insurance. David later took on a role in Business Development before joining National Mercantile in 2005. David is currently undertaking the Master of Innovation & Entrepreneurship and is passionate about continually driving National Mercantile to develop better solutions to our client’s needs.
Henri Le Maire - Chief Operating Officer
Henri is a passionate leader that prides himself on delivering great outcomes for all of his stakeholders. With a strong hands-on work ethic he is always motivated to generate the best outcomes using the simplest and most cost-effective solutions. He has a strong foundation with seven years in the Banking and Finance Industry where he began his career in Loans Management before he joining the Debt Recovery Industry. He has over 20 years of experience in all facets of Debt Recovery/Credit Management across Banking & Finance – Utilities – Telecommunications – Government – Work Cover – Insurance (Consumer/Commercial Pre & Post Legal). Henri understands and embraces the use of technology and has extensive experience in Blended Dialer Operations/ACD/IVR/TTS. Henri surrounds himself with the right people and provides them with direct and open feedback. Engaging and involving his team in the big picture has been the key to meeting client expectations and company targets while always maintaining compliance with relevant regulation.
Nishant Patil - Collections Manager
Nish is responsible for the operations of all outsourced services including collections, sales, customer experience and shared services while meeting client expectations. Nish has a vast amount of experience in our industry both domestically and internationally. In his latest role with Probe he managed and transformed an operation of 20 employees and one client to over 250 employees and 20 clients in just three years in the Philippines. Nish has worked on organisational transformation projects across resourcing, capability and building a culture of excellence. Prior to Probe he has worked with Dun & Bradstreet & Expert Global Solutions.
Darryl Parkinson - Commercial Account Manager
Darryl has over 20 years collection and debt recovery experience incorporating the Banking and Finance, Telecommunications & Civic Compliance arenas. With Supervisory, Account Management, Legal and Dispute Resolution experience, this holds him in good stead when dealing with the variety of issues and all kinds of debtors. Furthermore, his communication and customer services skills that stem from his previous career at Victoria Police benefit not only National Mercantile, but also its valued clientele. Overall, Darryl actions all his tasks with his clients’ best interests in mind, with the ultimate aim to maximise their cash flow opportunities in a timely fashion, and of course contain bad debts and complaints.
Over the years National Mercantile has assembled a team of highly trained staff that are skilled in collecting outstanding accounts and committed to following the ACCC, Fair Trading and ASIC Debt Collection Guidelines. All staff understand our commitment to professional and efficient customer service.