What our clients say…

While we can tell you all about our services, we understand that nothing beats hearing it directly from a client.  With this in mind we’ve included a few testimonials from a diverse range of our clients for you.

“Shoes Online has worked with National Mercantile for several years as their sole debt collection agency. Their persistent yet approachable manner ensures that we see the return of many outstanding debts, while maintaining affable relations with our customers. We are continually impressed with their excellent service and professionalism and would not hesitate to recommend them.”

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– Stephanie Ingram, Credit Manager, Shoes Online (Therapy Shoes, Uncut Shoes)

 

“Our company has been working with National Mercantile for over 4 years and have consistently found them highly effective at collecting our overdue accounts. They are a knowledgeable information source regarding Australian legal processes and are always willing to action urgent requests for us. We have no hesitation in recommending them to assist with debt collection related matters.” 

“EBM’s RentCover Division have utilised the debt collection services of National Mercantile for the past 8 years.  At all times we have experienced a high level of service and professionalism in all our dealings.  On occasion we have also utilised the additional services of National Mercantile, including their legal team and associated services.  We have found National Mercantile to be well versed in all issues regarding collections, and at all times to have displayed and delivered service in line with industry best practice.  We have also found their highly personalised delivery style to be favourable, and consistent with the service EBM wishes to deliver to their clients.  We will certainly continue to utilise National Mercantile as our collection provider in the future.”

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-Lush Edirisinghe, National Claims Manager, EBM Insurance Brokers

“We have been very impressed with the team at National Mercantile. They are thorough and decisive at chasing bad debt with their costs included in the recovered moneys. I highly recommend the services of National Mercantile.”

“The Comfort Group Australia has been working with National Mercantile for over 4 years and have consistently found them highly effective at collecting our overdue accounts. They are a knowledgeable information source regarding Australian legal processes and are always willing to action urgent requests for us. We have no hesitation in recommending them to assist with debt collection related matters.”

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– Colin Smith, Group Credit Manager Shared Services Aus & NZ, The Comfort Group (SleepMaker, Sleepyhead, Dunlop Foams)

“We have worked with National Mercantile for several years as their sole debt collection agency. Their persistent yet approachable manner ensures that we see the return of many outstanding debts, while maintaining affable relations with our customers. We are continually impressed with their excellent service and professionalism and would not hesitate to recommend them.”

“We have been very impressed with Jeanne and the team at National Mercantile. They are thorough and decisive at chasing bad debt with their costs included in the recovered moneys. I highly recommend the services of National Mercantile.”

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– Andrew Lloyd, Managing Director, Statewide Distribution Pty Ltd

“I have used National Mercantile for many years and will continue to do so.  The knowledge and results they achieve are second to none.  Our account manager has a no frills approach and an unwavering desire to get the best results for us, focusing not only on the collection but recovering the associated costs.  I would not entertain the idea of going anywhere else.”

“I have used National Mercantile for many years and will continue to do so.  The knowledge and results they achieve are second to none.  Jeanne McArthur has a no frills approach and an unwavering desire to get the best results for her clients, focusing not only on the collection but recovering the associated costs.  I would not entertain the idea of going anywhere else.”

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– Craig Cannavo, Managing Director, Closer Projects Pty Ltd (Flavours Fruit & Veg)

“We have had the pleasure of dealing with National Mercantile for our debt collection and recovery services.  Jeanne is an absolute delight to do business with. She is incredibly efficient and friendly and since changing to National Mercantile our success rate with debt collection has been sensational.  I have no hesitation in recommending the team at National Mercantile.”

“Hollier Dicksons have had the pleasure of dealing with National Mercantile for our debt collection and recovery services.  Jeanne is an absolute delight to do business with. She is incredibly efficient and friendly and since changing to National Mercantile our success rate with debt collection has been sensational.  I have no hesitation in recommending the team at National Mercantile.”

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– Jo Peers-Barlow, Finance Manager, Hollier Dicksons

“We were so lucky to have come across National Mercantile when we were looking for a company to handle our debt recovery in Melbourne. Our cash flow was really suffering due to unpaid debts and the time being consumed chasing them. We couldn’t recommend National Mercantile highly enough.”

“We had tried another debt collection agency, but it wasn’t working out for us. A friend recommended we give National Mercantile a try and almost immediately we began seeing results. Our account manager keeps us in the loop and is committed to getting a positive outcome.”

“I find it difficult to chase bad debt, as I’m sure many business owners do. Since enlisting National Mercantile to take over the debt recovery for our business – particularly our Melbourne based debts – has helped cash flow and taken the stress out of one aspect of the business that I hate. I highly recommend the team at National Mercantile.”