National Mercantile Terms and conditions for
online transaction processing services
The National Mercantile Online Transaction Processing Service offers certain transactions to be done through our website and all such transactions are subject to these Online Transaction Processing Terms and Conditions. We may vary these terms and conditions from time to time without notification and it is your responsibility to ensure that you are familiar with them. In these terms and conditions, the following words and phrases shall have the following meanings:
1.Use of Online Transactions
National Mercantile makes online transactions available for your personal and/or internal business purposes. You may use information provided to you through your online transactions solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
2. Information and Privacy
Certain documents can be made confidential and a request can be made for the same. The final discretion for making the document confidential lies with National Mercantile. Further details can be obtained by contacting National Mercantile.
4. Consent for us to receive and store information in electronic form
Use of these services means that you agree to provide information through electronic means. This means you agree to provide any relevant information, documents and attachments in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.
5. Consent for us to provide you with information in electronic form
Use of these services means that you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient’s agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.
Certain online transactions offered by National Mercantile may require a login ID and password for verification of your identity to access the online transactions. You agree that all information provided to National Mercantile by you in relation to your account shall be current, complete and accurate. Your use of a National Mercantile account is subject to these terms and conditions and you agree to comply with all such terms and conditions in respect of your use of online transactions.
7. Password Security
If you are required to select a password, National Mercantile recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver’s licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise National Mercantile of this. National Mercantile shall not have any liability for your failure to comply with these obligations.
Transaction Processing Services are provided through a secure website. However, you acknowledge and agree the at Internet transmissions arnever entirely secure or private, and that any message or information you send to or through the Council website while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. National Mercantile shall have no liability for the interception or ‘hacking’ of data through the website by unauthorised third parties.
9. Your Warranties
In using any National Mercantile transactions, you represent and warrant that you are over 18 and have legal capacity to contract in Australia. If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions. If you are using a National Mercantile account, you represent and warrant that you are authorised to use the login ID and password allocated to such account.
10. Accuracy of Transaction Information
Before completing an online transaction with the National Mercantile, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. National Mercantile shall have no liability for transactions which are incorrect as a result of inaccurate data entry by you in the course of any online transactions, or for loss of data or information caused by factors outside of National Mercantile control. This includes the information supplied as part of the application.
11. Limitation of Liability
Except as expressly prohibited by law, in no event will National Mercantile be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where National Mercantile has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, National Mercantile is found to be liable to you for any damage or loss which arises as a result of your use of the website, National Mercantile’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $500, whichever is the lesser. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.
12. Right to Suspend, Alter or Cancel Service
National Mercantile shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
13. Specific Service Terms and Conditions
You acknowledge that certain online transactions made available or offered by National Mercantile from time to time may be subject to specific additional terms and conditions, and you agree to review and comply with any such additional terms and conditions. Access and use of any online services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
These terms and conditions and the online services they cover are governed by Australian law. The Australian have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.
15. Support Hours
National Mercantile provides customer support for online services between the hours of 9.00am to 5.00pm (Monday to Friday). All queries outside these hours will be logged and attended to during office hours.
16. Refunds Policy
A refund will only be provided when it has been proven that a payment has been made twice at the same time for one item, from the same method.